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Administrative Assistant 2- Cardiac Administration

Cape Cod Healthcare

Hyannis, MA
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Job Details

Cape Cod Healthcare

Department: Cardiac Surgery Administration
Schedule: Per-diem
Shift: Day Shift
Hours: 8a-4p Monday-Friday
Job Details:

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod.  With more than 450 physicians, 4,700 employees, and 1,100 volunteers, Cape Cod Healthcare operates two-acute care hospitals, the Cape's leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), the Cape's only local laboratory service (CCHC Laboratory Services) and numerous health programs.  We are currently seeking a dedicated Administrative Assistant to join our team at Cape Cod Hospital.



Provides administrative and secretarial support to the Director of Cardiac Surgery Office Practice/IV Therapy/Pain Center and the Chief of Cardiac Surgery, in an efficient,

professional and confidential manner.  Effectively and collaboratively

interacts with patients / families, Administrative Director of Cardiovascular

Services, Medical Staff, employees and other hospitals and agencies.

Facilitates effective administrative processes for the office of the

Director of Cardiac Surgery Office Practice/IV Therapy/Pain Center and the Chief of Cardiac Surgery.


Implementation of the new Open Heart Service line will be the primary focus of

this position beginning with employment through the Summer 2002.

Implementation requires all the skills listed below with an emphasis on

creating a physician practice office after May 1, 2002.



1. Provides administrative support of a highly confidential nature for

correspondence, reports, memoranda, budget and special reports, technical

papers, medical staff schedules, employee discipline, and grievance

procedures, as requested. 


2. Schedules and maintains appointments for the Director of Cardiac Surgery Office Practice/IV Therapy/Pain Center and Chief of Cardiac Surgery.  Make conference and

travel arrangements.


3. Maintains established department policies and procedures, objectives,

quality assurance, safety and regulatory reporting standards.


4. Handles confidential information concerning hospital and program /

service-line matters, patients, visitors, medical staff and employees in a

professional manner.  Manages complaints received in a professional and timely

manner.  Receives and opens correspondence.  Sorts and distributes information

and data.


5. Using business etiquette: greets patients and visitors to the office,

answers inquiries and provides assistance, answers telephones, screens and

directs calls to appropriate persons, takes messages and returns calls as

needed or requested.


6. Organizes and maintains physicians' offices for reception and examination

of patients; arranges and confirms patient appointments; schedules

consultation requests.  Obtains necessary third party payor prior approvals

and pre-certifications.


7. Word processes, manages and maintains information and data.  Maintains

confidential hardcopy and computer filing system.  Maintains administrative

database.  Produces correspondences, memorandums and special reports as

requested.  Composes letters and memorandums from verbal/written direction or

from knowledge of practice/procedures.


8.   Maintains and files medical and administrative records and/or reports in

proper format and makes available patient records and other materials for

treatment, audit, study or billing procedures.


9. Attends meetings as assigned.  Prepares, maintains and catalogs minutes of



10. Facilitates the hiring and credentialing process for all medical and

clinical staff.  Assists in coordination of the hiring process, advertising,

posting, pre-employment paperwork and maintains records, reports and systems.


11. Prepares accurate and timely materials, data, reports, contracts,

agreements, re-licensing, applications, and other related data management and

reporting to regulatory and legal entities.


12. Maintains schedule of administrators/managers, on-call schedule, vacation

and conferences.  Maintains files of documents/agreements related to outside

agencies.  Maintains office supplies and equipment as necessary.  Completes

tracks, submits and manages account payable process for all routine bills and



13. Performs other work related duties as assigned or requested.


Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.



Associates Degree in business or secretarial science preferred and 5 years

experience in office management in a hospital or healthcare setting. 


Must be knowledgeable of human resources and tracking/monitoring.  Computer

literate in Microsoft Office.  Must have ability to work independently and to

work as part of team.  Excellent communication and organizational skills.

Ability to manage multiple projects simultaneously.  Strong verbal and written

communication skills required.  Discretion, independent judgment, confidentiality, initiative and adaptability to handle non-routine tasks.

Business etiquette, congeniality, and enjoyment of working with diverse groups

of individuals.


HR Use Only:

Zip Code: 02601
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