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Cape Cod Healthcare

West Yarmouth, MA
Job Code:
  • Customer Service
Cape Cod Healthcare
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Job Details

CENTRAL SCHEDULING REP-171223-50006597-2
To provide outstanding Customer Service to all existing and potential MACC patients when scheduling appointments, and assisting CCHC employees that are requesting a new primary care physician.
  • Schedules multiple types of appointments with both primary care and specialty physicians throughout the MACC organization.
  • In the case of a specialist, remind patient about referral requirements.
  • Work collaboratively utilizing the electronic scheduling system.
  • Liaison for existing MACC patients, future MACC patients and Employees seeking a new Primary Care Provider.
  • Receive all calls, and completes scheduling requests.
  • Updates schedules for multiple practices.
  • Maintains live document of new patients and employees referred to each physician.
  • Mail out new patient package when applicable.
  • Maintains appropriate department records and filing system to insure efficient retrieval of information.
  • Photocopy/fax information as needed.
  • Obtains accurate and proper information when scheduling appointments, including updated demographics and payer information.
  • Timely communication of unresolved issues to manager or designee to facilitate timely interventions.
  • Develops knowledge of scheduling dictionaries and the ability to edit, as trained. Print and reconcile patient reports, as directed by manager or designee.
  • Perform other work related duties and activities as assigned or requested.

  • Ability to read, write and communicate in English at the level of a high school graduate.
  • Medical terminology knowledge preferred.
  • Experience with on-line scheduling and Microsoft Office
  • Experience with medical information system of at least 1 year, or comparable experience in a medical field.
  • Ability to work independently in a fast paced environment.
  • Excellent telephone and communication skills are required.
  • Excellent customer service skills required.

Schedule Details: Per-diem hours between 7a-6p, rot. weekdays, occ. holiday.
Organization: Medical Affiliates of Cape Cod
Primary Location: West Yarmouth
Department: MAC-Administration
Employee Classification: Regular-Per Diem
Shift: Day/Eve
Weekend Shifts: None
Holiday Shifts: Occasional
Posting Start Date: Dec 27, 2017
Posting End Date: Ongoing
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