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Cape Cod Healthcare

Falmouth, MA
Job Code:
  • Healthcare
  • Customer Service
  • Administrative / Clerical
Cape Cod Healthcare
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Job Details

Under the direction of the department supervisor or designee provide the highest standards of clinical support to the physician practice Delivers excellent customer service to patients through participation in a medical care team Demonstrates a high level of competence with clerical support
  • Manages patient flow for clinicians. Determines urgency and priority of walk in and add on patients, patient consults, etc. Manages clinicians’ daily schedule to expedite care and maximize clinical time. Coordinates the practice when clinicians are not available, ensuring that telephone calls are triaged appropriately and clinicians receive necessary information.
  • Monitors practice issues and problems and identify and solve concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines. Advocates for patients, as appropriate. Assists in resolving patients’ concerns.
  • Greets and escorts patients to exam rooms. Obtains relevant information and takes vital signs: blood pressure temperature, pulse, weight, and respirations. Inputs pertinent clinical information into medical record.
  • Assists clinicians with clinical procedures and/or additional tests specific to the department. May advise patient of preparation required for exam or additional testing specific to the department and keeps patients informed of visit status, unforeseen delays and other relevant information.
  • Ensures that exam rooms are prepared and/or maintained. Cleans and/or maintains supplies and equipment.
  • Retrieve calls from prescription line and complete refills as needed.
  • Order all medical supplies and maintain inventory.
  • Provides clerical/office support as necessary.
    • Other duties as assigned.
    Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.

  • Qualifications:
    • High school graduate or equivalent.
    • Medical Assistant Certification.
    • Minimum of two years experience in a clinical setting preferred. Strong interpersonal, customer service, time management skills required.
    • Experience with current office technology, proficient with computer office applications.
    • Basic Life Support Certification for Health Care Providers required.

    Schedule Details: 38 Hrs., M-F, Occasional Holidays
    Organization: Medical Affiliates of Cape Cod
    Primary Location: Falmouth
    Department: MAC-Cape OB/GYN Practice
    Employee Classification: Regular-Regular
    Shift: Day
    Weekend Shifts: Occasional
    Holiday Shifts: Occasional
    Posting Start Date: Mar 28, 2018
    Posting End Date: Ongoing
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