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Client Services Case Manager

Harbor Health Services Inc

Hyannis, Massachusetts 02601
Job Type:
Job Status:
Full Time
1st Shift, 2nd Shift
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Job Details

The Client Services Case Manager works as part of the Client Services Unit and provides ongoing case management, treatment adherence support and supportive referrals for patients receiving care at the health centers affiliated with Harbor Health Services, working closely with the primary care providers and other health center staff to coordinate medical and social services. The Case Manager is responsible for developing, implementing and evaluating case management needs and care plans to address psycho-social issues and the case management needs of patients. Duties include but are not limited to public benefit screening, appointment coordination, referral management, crisis intervention, supportive referrals to housing, food stamps and other services, as well as health education and advocacy around issues of substance abuse, domestic violence, abuse and neglect, parenting, child development, developmental and physical disabilities, HIV/AIDS and chronic disease management. The Case Manager develops and implements care plans in collaboration with multidisciplinary teams. Other duties may include facilitating client group meetings, health visits and navigating patients through services and supportive systems. 


Minimum Skills, Experience and Educational Requirements: Bachelor’s degree in Social Work, Human Services or related field, one year of Case Management experience, ability to work independently and cooperatively as part of a multidisciplinary team, ability to prioritize, organize and schedule busy work days, basic business writing skills, basic skills in effectively using Microsoft Office applications specifically Word, Excel and Outlook.

Supervisory Responsibility: Functional Supervision of Interns if on site.

Substitutions for Skills, Experience and Education: License in Social Work (LSW) for one year of experience, MSW for one year of experience,  LADC (License in Alcohol and Drug Counseling) for one year of experience, Five Years of experience in Case Management for the BA/BS.

Preferred Skills, Experience and Educational Requirements: LSW, Bi-cultural, bilingual Portuguese and English highly desirable.

Harbor Health is an Equal Opportunity Employer.

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