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Director of IT Project Management Office (PMO)

Cape Cod Healthcare

Hyannis, MA
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Cape Cod Healthcare
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Job Details

Cape Cod Healthcare

Department: HCI Information Systems
Schedule: Full-time 40 Hours per week
Shift: Day Shift
Hours: 8a-5p Monday-Friday
Job Details:

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod.  With more than 450 physicians, 4,700 employees, and 1,100 volunteers, Cape Cod Healthcare operates two-acute care hospitals, the Cape's leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), the Cape's only local laboratory service (CCHC Laboratory Services) and numerous health programs.  We are currently seeking a dedicated Director of IT PMO  to join our team at Cape Cod Healthcare.


Cape Cod Healthcare offers competitive salaries, excellent benefits packages, tuition reimbursement, and generous paid time off.



Under direction of the Chief Information Officer (CIO), the Director of Information Technology (IT) Project Management Office (PMO) leads development, coordination, and execution of core IT project management elements of enterprise-wide strategic projects – including:   portfolio management, project management, demand management and program management. Supports strategic planning in order to achieve organizational goals by ensuring the success of IT projects.  Coordinates and communicates the IT PMO vision and mission, standards and processes across the enterprise.  Responsible for the flawless execution of the IT portfolio by focusing on the overall delivery, scope, timing, budget and risks.



·       Oversees project management methodology, tools, process design, implementation, maintenance, operational decisions, and strategic alignment of the IT Project Management Office and its portfolio of projects and programs

·       Ensures projects are completed within committed timelines and budget constraints; leads all phases of projects, from concept through deployment, including needs assessment, system requirements determination, scheduling, testing, implementation, etc.

·       Develops a framework and manage the tracking of interdependencies within or across projects

·       Provides input for strategic direction and planning, and develops operational plans for the PMO to support identified strategies and objectives; recommends key updates and changes as needed

·       Serves as IT subject matter advisor to, and representative of, the CIO in all IT business stakeholder interactions and matters relating to the PMO; manages coordination across multiple stakeholders from both IT and Business to ensure project objectives are met

·       Assesses customer feedback and ensures PMO processes are efficient and cost effective; develops strong working relationships with all customers to enable client satisfaction and to consult on new business strategies

·       Communicates project status and critical path, recommends actions and determine priorities with the Business and IT stakeholders; assists in resolving project problems, developing solutions, vendor selection, and minimizing technical barriers to the business plan

·       Provides support for the IT Governance process including education, advisory services, agenda and content preparation, and adherence to the decision making process

·       Oversees areas of quality management, communications management, risk/issue management, change management and escalation procedures

·       Supports IT leadership regarding relationships with external vendors and service providers for maintenance and support of project related services and solutions to contractual define service levels; escalates and manages vendor performance and delivery issues

·       Develops estimates, resource requirements, work plans, time schedules and makes work assignments necessary to meet objectives

·       Oversees the development of PMO  team members to enable success in their roles, building core project management skills as well as clinical awareness, business knowledge, leadership, communication, and customer service skills

·       Oversees the capital and operating financial management of the PMO through the coordination of IT budgets, forecasts, and financial objectives, ensuring timely analysis, financial tracking, and reporting to the CIO and business stakeholders

·       Leads the establishment of PMO standards (e.g., documentation, reporting, and cost allocation) to enhance IT service delivery; provides leadership in the development of IT architecture and standards, clear and consistent IT service management processes to enhance the reliability and credibility of IT service delivery

·       Works as an effective member of the broader IT leadership team

Decision Rights:

·       Accountable for assumes ownership over outcomes of the decision "the buck stops here." The Director of IT PMO is accountable for:

    • The development of all project and program management methodology, tools, standards, and technical requirements while consulting with other functional IT areas to understand risks and other key considerations
    • Determining and approving all PMO procedures after consulting with other functional IT areas to understand risks and other key considerations
    • Determining the need for PMO tools and other IT assets
    • Determining PMO staff workload assignments and requirements including consulting with other IT functional areas to determine resource sharing
    • Approving adjustments to PMO staff workload assignments
    • Determining and approving PMO staff performance rating and evaluations
    • Recommending PMO candidates for promotion
    • Partnering with HR and supporting the CIO in recruiting, managing, and developing a high performing PMO staff

·       Responsible for assumes ownership over executing "doing the work" and participating in the decision-making process.  The Director of IT PMO is responsible for:

    • Determining all PMO-related IT processes and methodology and consulting with other functional IT areas to understand risks and other key considerations
    • Determining PMO goals contributing to the overall IT organization's goals and objectives as tied to the organization's strategic objectives
    • Partnering with the Business Management Office to determine and approve IT performance management requirements (as the basis for service level agreements) and change control programs
    • Partnering with Human Resources (HR) to determine the need for disciplinary actions, recommend PMO candidates for promotion

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.



·       Bachelor's degree in Information Systems, Business Management, Health Care Administration or health care related field required or an equivalent  amount of related experience and education obtained that demonstrated the necessary skills and abilities to perform the duties of the position

·       Active Project management Professional (PMP) certification completion required.

·       Seven to ten years' experience in the installation and project management of complex information systems.

·       Demonstrated written and oral communications and educational skills

·       Ability to present design concepts and system functionality in an understandable, logical and concise manner

·       Proven ability to coordinate and lead projects through completion

·       Demonstrated project management skills to participate in multiple complex projects simultaneously

·       Interpersonal skills necessary to conduct training classes, project meetings, and seminars with all levels of the organization

·       Ability to communicate with and present to a wide variety of CCHC and external users, including senior management and physicians, as well as outside vendors and consultants.


HR Use Only:

Zip Code: 02601
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