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Exec Direc of Tech Services

Cape Cod Healthcare

Hyannis, MA
Job Code:
  • Information Technology
  • Management
  • Healthcare
  • Customer Service
  • Telecommunications
  • Administrative / Clerical
Cape Cod Healthcare
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Job Details

Exec Direc of Tech Services-171223-50006328-2
Under direction of the Senior Vice President and Chief Information Officer (CIO), the Executive Director of Technology Services provides strategic direction and oversight for all core technology services owned by the Technology Services function including telecommunications, data network, cabling, enterprise architecture, data center, servers/storage, end user computing, patch management, MS office, innovation, integration and disaster recovery. Sets operational plans, identifies and manages potential risks for technology operations to support current and future Cape Cod Healthcare (CCHC) business needs. Coordinates with other Information Technology (IT) leaders to ensure high availability and performance of hosted applications, and support for broad oversight of all technology-related acquisitions and expenses.
  • Oversees the design, implementation, maintenance, operational decisions, and strategic alignment of the information technology infrastructure including data and voice networks, data centers, servers and storage, integration, end user computing and supporting architecture.
  • Provides technology subject matter expertise input for ITs strategic direction and planning; develops operational plans for technology services to support identified strategies and objectives.
  • Recommends key updates and changes as needed.
  • Serves as a technology services subject matter advisor to, and representative of, the CIO in all IT business stakeholder interactions and matters; identifies business requirements, IT solutions, IT performance improvement opportunities, and ensures alignment effective prioritization and decision making with business stakeholders.
  • Assesses customer feedback and ensures IT service delivery processes are efficient and cost effective; develops strong working relationships with all customers to enable client satisfaction and to consult on new business strategies.
  • Ensure business and IT requirements are understood and reflected in information technology solutions architecture, design, and implementation Provides support for the IT Governance process including education, advisory services, agenda and content preparation, and adherence to the decision making process.
  • Oversees relationships with external vendors and service providers for maintenance and support of technology solutions to contractual define service levels; escalates and manages vendor performance and delivery issues Oversees the development of technology services team members to enable success in their roles, building core technical skills as well as clinical awareness, business knowledge, leadership, communication, and customer service skills.
  • Oversees the capital and operating financial management of technology services through the coordination of IT budgets, forecasts, and financial objectives, ensuring timely analysis, financial tracking, and reporting to the CIO and business stakeholders Leads the establishment of technology services standards (e.g., documentation, reporting, and cost allocation) to enhance IT service delivery; provides leadership in the development of IT architecture and standards, clear and consistent IT service management processes to enhance the reliability and credibility of IT service delivery.
  • Works collaboratively with senior and executive management to communicate advancements in technology within the healthcare industry and propose ideas to innovate within CCHCs business model to advance the hospitals position within the marketplace.
  • Works as an effective member of the broader IT leadership team
  • The development of all technology-related architecture, standards, requirements, and configurations and consulting with other functional IT areas to understand risks and other key considerations
  • Determining and approving all technology procedures after consulting with other functional IT areas to understand risks and other key considerations Determining the need for enterprise-wide solutions / tools
  • Determining technology staff workload assignments and requirements including consulting with other IT functional areas to determine resource sharing Approving adjustments to technology staff workload assignments
  • Determining and approving technology staff performance rating and evaluations Recommending technology candidates for promotion
  • Partnering with HR and supporting the CIO in recruiting, managing, and developing a high performing technology staff
  • Responsible for assumes ownership over executing doing the work and participating in the decision-making process.
  • Determining all technology-related IT processes and methodology and consulting with other functional IT areas to understand risks and other key considerations
  • Determining technology goals contributing to the overall IT organizations goals and objectives as tied to the organizations strategic objectives
  • Determining the need for technology tools and other IT assets
  • Partnering with the Business Management Office to determine and approve IT performance management requirements (as the basis for service level agreements) and change control programs
  • Partnering with Human Resources (HR) to determine the need for disciplinary actions, recommend technology candidates for promotion

  • Bachelor's degree in Business, Computer Science, Networking or equivalent required; Masters Degree preferred.
  • A minimum of ten years of experience in computer operations, networking, telecommunications, information technology management/administration, applications and system development within a complex and changing Information Technology environment.
  • Relevant technical certifications (Microsoft, Cisco) preferred.
  • A minimum of ten years of experience supervising management level employees in an IT department.
  • Works with internal communications teams to reinforce security and new technology initiatives and educate leaders on incidents that have impacted or have the potential to impact the enterprise.
  • Directly develop the team and directs the implementation of policies, procedures and best practices of the Security Operation Center (SOC).
  • Determines staffing requirements guides recruiting, hiring, training, development, and retention of highly qualified employees to ensure the effective operation of the SOC. Proficiency in planning and managing large development projects and managing in-house resources and contracted services.
  • Proficiency in current enterprise server hardware, operating systems, development tools, security systems, data center and distributed operations. Networking: Layer 2 and Layer 3 protocols, including TCP/IP, Firewalls and CISCO equipment management PC operating systems: MS Windows Network operating systems: MS Windows, hands on Active Directory management Enterprise wide applications: MS Exchange, MS SQL, Oracle, MS Internet Information Server, MS Systems Management server, Citrix Presentation Server/Web Interface/Access Gateway, VMware Virtual Infrastructure, EMC SAN storage, HP storage Ability to manage time and workload effectively which includes planning, organizing and prioritizing.

Schedule Details: Full-time 40 Hours per week 8a-5p Monday-Friday, occ. w/e, occ. holidayReq: 24245
Organization: Cape Cod Healthcare, Inc.
Primary Location: Hyannis
Department: HCI-IT - Information Systems
Employee Classification: Regular-Regular
Shift: Day
Weekend Shifts: Occasional
Holiday Shifts: Occasional
Posting Start Date: Jan 10, 2018
Posting End Date: Ongoing
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