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Food Service Clerk

Cape Cod Healthcare

Hyannis, MA
  • Healthcare
  • Hospitality
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Cape Cod Healthcare
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Job Details

Cape Cod Healthcare

Department: Food Service Clinical
Schedule: 12 Hours per week
Shift: Evening Shift
Hours: 3:45p-6:45p rot days, e/o w/e, rot hol
Job Details:

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod.  With more than 450 physicians, 4,700 employees, and 1,100 volunteers, Cape Cod Healthcare operates two-acute care hospitals, the Cape's leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), the Cape's only local laboratory service (CCHC Laboratory Services) and numerous health programs.  We are currently seeking a dedicated Food Service Clerk to join our team at Cape Cod Hospital.


Cape Cod Healthcare offers competitive salaries, excellent benefits packages, tuition reimbursement, and generous paid time off.



To ensure efficient processing of patient meal orders in support of effective department operations.



  1. Receives diet orders from the facility's electronic medical record, confirms patient's name, room number and diet order upon receipt and verify information has interfaced correctly with the Nutrition & Food Services computer system.
  2. Manually enters ER patients and diet orders into the Nutrition & Food Services computer system. Removes ER discharged patients and diet orders from the Nutrition & Food Services computer system.
  3. Answers phone calls, using good telephone etiquette:
    1. Identifies patient using 2 patient identifiers (name and room number/date of birth)
    2. Informs patient of current diet order
    3. Takes meal order and assists in menu selection including assisting the patient as to what the prescribed diet allows, utilizing resources available (recipe book, ingredient list, nutrient analysis in the department's computer system) .
  4. Visits patients who are designated as Room Service Assist and obtain necessary meal orders from patient.
  5. Manually enters meal orders for all patients designated as "non-select" for all 3 meals with correct ready-at-times.
  6. Act as a liaison between patients, clinical staff, dietitian and/or food service personnel regarding special requests or feedback obtained from patients.
  7. Informs Dietitian of patient meal orders that may result in altered nutritional status.
  8. Informs cooks and kitchen staff of any special room service orders.
  9. Performs additional duties as needed.


Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Hospital's commitment to CARES: compassion, accountability, respect, excellence and service.




·         Ability to read, write and communicate in English.

·         Demonstrates ability to speak English clearly.

·         Demonstrates Basic computer skills.

·         Basic math skills.

·         Successful completion of CCH Basic Nutrition module OR adequate documentation of equivalent program and successful passage of the Basic Nutrition Module exam.


HR Use Only:

Zip Code: 02601
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