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Human Resources Business Partner

Cape Cod Healthcare

Hyannis, MA
  • Human Resources
  • Administrative / Clerical
  • Healthcare
Cape Cod Healthcare
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Job Details

Cape Cod Healthcare

Department: Human Resources
Schedule: Full-time 40 Hours per week
Shift: Day Shift
Hours: 8a-4p Monday-Friday
Job Details:

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod.  With more than 450 physicians, 4,700 employees, and 1,100 volunteers, Cape Cod Healthcare operates two-acute care hospitals, the Cape's leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), the Cape's only local laboratory service (CCHC Laboratory Services) and numerous health programs.  We are currently seeking a dedicated Human Resources Business Partner to join our team at Cape Cod Hospital. 


Cape Cod Healthcare offers competitive salaries, excellent benefits packages, tuition reimbursement, and generous paid time off.



Reporting to the Senior Human Resources Manager, the Human Resources (HR) Business Partner is responsible for developing and executing HR strategy in support of assigned business units and their objectives. Assesses and anticipates HR-related needs, communicating proactively with HR subject matter experts and management to develop integrated solutions. Formulates partnerships across the HR organization to deliver value-added service to management and employees that reflects the mission and business objectives of the organization. Helps to drive HR initiatives related to recruitment, employee engagement, employee relations, performance management, culture, change management, workforce planning, people development and coaching.



  • Conducts regular meetings with assigned business units, partnering with management to develop and execute both long-term and short-term HR strategies that directly support and enable business objectives;
  • Educates and advises management and employees regarding HR policies, processes and practices; ensures that HR policies and collective bargaining agreements are applied accurately and consistently;
  • Analyzes trends and metrics in partnership with other HR staff to develop solutions, programs and policies;
  • Supports building organizational capabilities while reducing complexity and partnering with business units to maximize team performance;
  • Manages and resolves complex employee relations issues. Conducts effective, thorough and objective investigations; recommends course of action and ensures consistency and fairness in all resolutions;
  • Provides timely, effective and direct coaching to managers and employees, assisting in the development of strong, contemporary leadership skills;
  • Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance. Consults with internal senior legal counsel as needed and required;
  • Provides day-to-day performance management guidance to management (e.g., coaching, counseling, career development, disciplinary actions);
  • Works closely with management and employees to improve work relationships, build morale, and increase engagement, productivity, and retention;
  • Provides guidance and input on business unit restructures, workforce planning and succession planning;
  • Identifies training needs for business units and individual coaching needs;
  • Participates in evaluation, monitoring, and delivery of training programs to ensure success;
  • Analyzes a variety of data, composes appropriate reports for management and advises in the development and implementation of action plans required based on data analysis;
  • Provides ongoing assessment and coaching to managers and employees, and recommends development plans where needed;
  • Ensures the availability and acquisition of appropriate talent in the right numbers, with the right skill mix, at the right time and place to meet ongoing organizational needs;
  • Serves as the liaison between HR and other administrative departments within the organization;
  • Conducts new hire orientations and ensures a thorough assimilation of each employee into their department and the organization;
  • Seeks out professional development opportunities and continually upgrades HR technical expertise and consultative skills;
  • Performs other duties as assigned.

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.



·       Bachelor's degree and at least 5 years of HR experience, or equivalent combination of education and experience; PHR or SPHR designation a plus;

·       Experience working in a large, fast-paced organization;

·       Experience resolving complex employee relations issues;

·       Working knowledge of multiple human resources disciplines, including compensation practices, organizational development, employee and labor relations, performance management, and federal and state employment laws;

·       Knowledge of Joint Commission Accreditation of Healthcare Organizations (JCAHO) standards as they related to human resources;

·       Experience working with collective bargaining agreements;

·       Superb communication skills; ability to craft clear and engaging messages, both orally and in writing;

·       Confidence to voice opinions and ideas, and willingness to deliver tough feedback/coaching;

·       Demonstrated experience contributing to career development initiatives, workforce planning strategies, and enhancing employee engagement;

·       Ability to collaborate, influence, and drive results with passion, tact, and persuasion;

·       Commitment to applying a high touch, high service approach to internal and external stakeholders, ensuring quality service;

·       Strong business acumen;

·       Passion for new and cutting edge approaches; demonstrated creativity and innovation;

·       Must be dynamic and nimble with an ability to drive change and be a results-oriented team member;

·       Comfort in utilizing technology to enable an HR service delivery model;

·       Advanced computer skills and ability to work with relational databases;

·       Ability to work under pressure and manage multiple initiatives concurrently;

·       Ability to analyze and synthesize facts, and exercise sound judgment in arriving at conclusions; strong critical thinking and decision making skills;

·       Ability to foster a cooperative work environment; demonstrated ability to apply emotional intelligence;

·       Ability to demonstrate a high level of creative problem-solving and priority-setting;

The physical duties for this position include but are not limited to a mostly sedentary environment with occasional bending, reaching, stooping, kneeling and crouching.  Physical duties are subject to change.

HR Use Only:

Zip Code: 02601

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