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Manager, Risk

Cape Cod Healthcare

Hyannis, MA
  • Administrative / Clerical
  • Management
  • Healthcare
Cape Cod Healthcare
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Job Details

Cape Cod Healthcare

Department: Risk Management
Schedule: Full-time 40 Hours per week
Shift: Day Shift
Hours: 80 hrs./pp, Monday-Friday, occ. w/e, occ. hol.
Job Details:

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod.  With more than 450 physicians, 4,700 employees, and 1,100 volunteers, Cape Cod Healthcare operates two-acute care hospitals, the Cape's leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), the Cape's only local laboratory service (CCHC Laboratory Services) and numerous health programs.  We are currently seeking a dedicated Manager, Risk to join our team at Falmouth Hospital.


Cape Cod Healthcare offers competitive salaries, excellent benefits packages, tuition reimbursement, and generous paid time off.



Risk Manager investigates, follows-up, monitors and reports Sentinel Events and other incidents, events and matters that have the potential of causing harm to patients, staff or the environment.  Proactively investigates areas / processes of high risk to minimize harm.  Works collaboratively with the COO/CNO, Chief Medical Officer and other senior leaders and managers to promote patient safety and prevent, reduce and control loss to patients, visitors, physicians and employees. Works collaboratively with Senior VP/Chief Legal Officer regarding legal and insurance issues/matters.



1.     Investigates and monitors all hospital sentinel events and near misses within 72 hours of the event.  Report's findings to the Director of Corporate Risk, COO/CNO, Chief Medical Officer and other appropriate senior staff within 5 working days. 


2.     Convenes, conducts and reports on all Root Cause Analyses meetings within thirty days of the sentinel event or near miss. In collaboration with involved departments/disciplines/individuals, formulates corrective action plans.


3.     Using criteria promulgated by regulatory agencies (Dept. of Public Health, Dept. Mental Health, Board of Registration in Medicine, FDA, etc) recognizes which events/incidents meet criteria and prepares and submits written reports as appropriate.  Involves Chief Medical Officer, Director of Corporate Risk, COO/CNO, Chief Legal Officer in the timing and preparation of external reports to investigative bodies regarding patient care events.


4.     Maintains awareness of regulatory activities related to healthcare risk management. Keeps record of reportable events to Department of Public Health, Boards of Registration in Medicine, Nursing, Pharmacy, FDA, liability carriers and other regulatory bodies.  Acts as a primary contact for all such investigative bodies including during on-site visits. Assists in the preparation of written reports/responses to regulatory agencies.


5.     Assists department leaders in risk identification, investigation and reduction. Works collaboratively with other managers and staff members to support and develop  performance improvement teams and policies and procedures to improve processes as a means to reduce risk and improve patient and staff safety.


6.     Manages and promotes the hospital's electronic incident reporting system.  Provides/ensures follow-up to reported incidents /events where needed and maintains a database for reporting trends and data to appropriate hospital committees and administrators. Provides risk management data for approved external reporting. 


7.     Collaborates with Patient Representative and department directors/managers to resolve complaints/issues before they evolve into liability claims.


8.     Participates in the education of physicians, nursing and other staff on risk management issues,  practices and activities.  Monitors professional journals, publications and patient safety web-sites to remain abreast of current initiatives regarding patient safety.


9.     Works with hospital staff and outside counsel answering interrogatories and gathering information, materials and evidence for litigation cases.


10.  Identifies potential claims/lawsuits and submits notices of potential claim investigations and summaries to Director of Corporate Risk.


11.  Collaborates with hospital administration, management and Environment of Care Committee to analyze and manage safety and environment of care issues. 


12.  Serves as staff support to the hospital's Patient Care Assessment Committee and participates and leads committees/task forces as appropriate to the position.


Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.



·       Knowledge of theories, principles and concepts acquired by completing a Bachelor's Degree in a clinical field (RN, RT, PT, SLP, etc.). Master's degree preferred.

·       Five to seven years clinical experience preferably in a hospital setting.

·       Experience in healthcare administration, risk management, and/or healthcare quality preferred. Certified Professional in Healthcare Risk Management desired.

·       Must demonstrate leadership abilities and possess excellent oral and written communication skills.

·       Must write clearly and effectively.

·       Must have the ability to analyze and interpret data and process flow.

·       Ability to organize and manage multiple projects simultaneously.

·       Must demonstrate initiative and ability to work independently and without much secretarial assistance.


Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.

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Zip Code: 02601
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