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Patient Centered Care Coordinator

Cape Cod Healthcare

Hyannis, MA
  • Healthcare
  • Customer Service
  • Administrative / Clerical
Cape Cod Healthcare
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Job Details

Cape Cod Healthcare

Department: UCH Mashpee Surgical
Schedule: 24/32 Hours Flex
Shift: Day Shift
Hours: hours between 6a-6p rotating weekdays, occ. holiday
Job Details:

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod.  With more than 450 physicians, 4,700 employees, and 1,100 volunteers, Cape Cod Healthcare operates two-acute care hospitals, the Cape's leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), the Cape's only local laboratory service (CCHC Laboratory Services) and numerous health programs.  We are currently seeking a dedicated Patient Centered Care Coordinator to join our team at MACC.   


Cape Cod Healthcare offers competitive salaries, excellent benefits packages, tuition reimbursement, and generous paid time off.


Purpose of Position:

Under the direction of the department supervisor or designee, provide the highest standards of clinical support to the physician.  


Major Accountabilities:

1.      Manages patient flow for clinicians.  Determines urgency and priority of walk in and add on patients, patient consults, etc.  Manages clinicians' daily schedule to expedite care and maximize clinical time.  Coordinates the practice when clinicians are not available, ensuring that telephone calls are triaged appropriately and clinicians receive necessary information.

2.      Report on clinical quality measures and reporting to patient care team to insure that quality measures are met.  

3.      In conjunction with physician, create outcome measures.

4.      Review and act on hospital and Emergency Center discharges daily.

5.      Monitors practice issues and problems and identify and solve concerns regarding patient satisfaction, patient flow, and compliance with procedures and guidelines.  Advocates for patients, as appropriate. Assists in resolving patients' concerns.

6.      Greets and escorts patients to exam rooms.  Obtains relevant information and takes vital signs: blood pressure temperature, pulse, weight, and respirations. Inputs pertinent clinical information into medical record.

7.      Assists clinicians with clinical procedures and/or additional tests specific to the department.  May advise patient of preparation required for exam or additional testing specific to the department and keeps patients informed of visit status, unforeseen delays and other relevant information.

8.      Follow-up with patient, patient care team and associated departments on patient labs, consults, and diagnostic procedures, and ER visit notifications to determine patient's current clinical status, resolution or not of condition, set up appointments and educate patients on convenience care access for less urgent clinical matters.

9.      Retrieve calls from prescription line and complete refills as needed.

10.   Prior Authorizations as needed for medications, procedures, etc.

11.  Patient education and counseling  to include self management goals for chronic diseases and coaching to achieve clinical goals

12.  Direct patients to complete self guided data population through the patient portal.

13.  Determine interventions needed based on current clinical and quality guidelines for each patient with chronic diseases.

14.  Demonstrates a high level of competence with computers programs including electronic medical records, typing and clerical support. 

15.  Delivers excellent customer service to patients through participation in a patient centered medical care team. 

16.  Order all medical supplies and maintain inventory.

17.  Other duties as assigned.


Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC's commitment to CARES: compassion, accountability, respect, excellence and service.



  • High school graduate or equivalent.  Associate's degree in medical assisting or graduate of certificate program or 5 years experience as Medical Assistant required, LPN preferred.
  • Successful passage of basic medical terminology course OR successful passage of the CCH Medical Terminology exam. 
  • A Minimum of two years experience as a medical assistant required.  Strong interpersonal, customer service, time management skills required. 
  • Experience with current office technology, proficient with computer office applications.
  • Must be facile with computers, able to compile pertinent approved clinical information, run reports and extract information from appropriate systems.
  • Basic Life Support Certification from American Heart Association or AHA approved certification required.

HR Use Only:

Zip Code: 02601
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