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Patient Service Tech (PST), Upper Cape

Cape Cod Healthcare

Hyannis, MA
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Cape Cod Healthcare
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Job Details

Cape Cod Healthcare

Department: Cape Cod Healthcare Laboratory Services
Schedule: Temporary 40 Hours per week
Shift: Day/Evening Shift
Hours: Flex start between 6a-9a (8 hr shifts), M-F, Occ W/E, Occ Ho
Job Details:

Float position assisting with shifts at Mashpee, Homeport, Briarpatch, Stoneman and Bourne.


Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod.  With more than 450 physicians, 4,700 employees, and 1,100 volunteers, Cape Cod Healthcare operates two-acute care hospitals, the Cape's leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), the Cape's only local laboratory service (CCHC Laboratory Services) and numerous health programs.  We are currently seeking a dedicated Patient Service Tech to join our team at Cape Cod Healthcare Lab Services.


Major Job Function/s:

Provides high level of customer and patient service. Collects and processes lab specimens via phlebotomy, and EKGs. Admits patient demographic information and lab orders into the LIS.



1.     Responsible to provide good customer service as the front line support staff for the laboratory.  Communicate professionally and confidentially with patients, clients and staff members.


2.     Successfully collects blood samples from both ambulatory and bed ridden patients utilizing venipuncture sticks, finger sticks and heel sticks.  Obtains throat culture swabs and verbally instructs patients on collecting samples at home, i.e. stools and 24 hour urines.


3.     Processes laboratory specimens according to the test methodology guidelines for the appropriate testing site; centrifuging samples, pouring off serum or plasma, keeping sample at optimum temperature for accurate results to be achieved. 


4.     Properly register patient demographic information into the Meditech System, or in the future any laboratory information system being utilized by this laboratory.  Information must be complete and accurate ensuring adequate information at time of service for services to be billed. 


5.     Enter the physicians' orders for lab work into the LIS accurately and on the correct patient account. 


6.     Responsible for basic compliance knowledge as it pertains to phlebotomy, including HIPAA compliance, and Medicare requirements for Medical Necessity. 


7.     Performs EKGs on scheduled patients, accurately placing leads and obtaining printouts to be professionally read by physicians.  (Location dependent)


8.     Has knowledge of working multiple CCHC Labs collection sites; minimum of 3 sites in order to cross over locations.  Must be able to open and close each site. 


9.     Communicates with clients via telephone to ensure proper specimen identity, correct patient information and proper diagnoses, as well as give physicians results on their patients.


10.  Able to handle specimen problems with appropriate training, as well as informing a supervisor of a problem needing management involvement.


11.  Is responsible to perform an occasional stat draw at a nursing home, a patient home or physician office when designated by management.


12.  Responsible to be on a rotation for On-Call per contract.  


13.  Responsible to fill supply orders for clients and collection sites.


14.  Responsible to keep phlebotomy areas well stocked, including the stock room.


15.  Responsible for daily maintenance and safety of all drawing rooms, including but not limited to cleaning workbenches and drawing chairs daily.


16.  Responsible to work as a team member with the entire CCHC Labs staff and with related laboratories, performing other related job duties as directed by a manager.



17.  Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES: compassion, accountability, respect, excellence and service.


Minimum Qualifications for Consideration:

A certificate in phlebotomy or other field where phlebotomy training was required.

Knowledge of medical terminology and keyboarding skills required.

Knowledge of Microsoft office suite preferred.

Basic phlebotomy program with classroom instruction and practical experience with a phlebotomist or equivalent.

Ability to Read, Write and Communicate in English.

Valid U.S. Driver's License upon hire. Must obtain Massachusetts specific Driver's License within 60 days of hire.

Acceptable driving record in accordance with the Motor Vehicle Records (MVR) criteria will be obtained as a precondition to begin employment.

Successfully complete CCHC's Driver Safety Training Program at least once every two years.

HR Use Only:

Zip Code: 02601
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