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Cape Cod Healthcare

Harwich, MA
Job Code:
  • Administrative / Clerical
  • Healthcare
  • Customer Service
Cape Cod Healthcare
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Job Details

To provide clerical secretarial and customer service support to the physician s practice
  • Provide secretarial/clerical coverage in an efficient, timely and professional manner.
  • Schedule patient appointments in person or by telephone. Prepare reports and correspondence, produce schedules and charges from automated systems.
  • Locate, pull and prepare charts for the following day's schedules. Maintain physician's daily appointment schedule. Assist in location of missing charts and compile new charts. Open and distribute mail.
  • Greet patients and obtain demographic and insurance information and register patient into system. Answer telephone in less than four rings, direct calls to appropriate persons and take accurate messages. Obtain legally acceptable general consents to bill third parties. Secure copies of valid insurance cards.
  • Schedule appointments necessary with laboratory, radiology, other physicians, etc. Prepare associated forms such as requisitions or referral forms with review of any prep required. Review payment policies and collect monies due.
  • Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc. Pull charts for telephone messages as needed. Refer to billing those patients unable to pay and/or have questions regarding billing.
  • Copy and/or provide medical records information to outside agencies and physicians under established guidelines and print reminder cards weekly. File pulled charts. Distribute charts to secretary, nurse or physician as needed.
  • Performs all responsibilities/duties required by the position as defined in the scope of service, to assure that the needs of the patient are well served.
  • Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors and other personnel within and outside the practice.
  • Perform other essential work related duties as requested/directed. Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities / duties are met during absences or increased patient volumes.
Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service.

  • Experience in an office setting with at least 1 year experience preferred
  • Medical Terminology knowledge preferred
  • Strong communication and interpersonal skills required
  • Experience of current office technology, proficient in computer office application

Schedule Details: Per Diem, Hours btw 9a-7p
Organization: Medical Affiliates of Cape Cod
Primary Location: Harwich
Department: MAC-Fontaine Urgi Center
Employee Classification: Regular-Per Diem
Shift: Day/Eve
Weekend Shifts: Occasional
Holiday Shifts: Occasional
Posting Start Date: Feb 28, 2018
Posting End Date: Ongoing
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