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Referral Center Specialist I

Cape Cod Healthcare

Hyannis, MA
Job Code:
  • Administrative / Clerical
  • Healthcare
  • Customer Service
Cape Cod Healthcare
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Job Details

Referral Center Specialist I-180410-50007812
Under the supervision of the Referral Center Team Manager, the Referral Center Specialist I is responsible for receiving, processing and tracking referrals for service; providing information to the public. Responsible for compliance with all Agency policies and procedures.
  • Provide comprehensive assessment/screening of patients for appropriate levels homecare.
  • Obtain required clinical information that will enhance the admitting clinicians ability to conduct patient centered assessment in the home.
  • Triages telephonic requests for services appropriately.
  • Provide information regarding agency services and program to the public.
  • Works collaboratively and professionally with other members of the health care team to ensure quality of services and patient safety.
  • Maintains knowledge of current agency services and criteria for admission.
  • Efficiently and accurately enters data into the computer system.
  • Represents the agency in a professional manner complying with all agency guidelines, policies and procedures.
  • Maintains current knowledge of agency policies, procedures, objectives and current documentation requirements to meet regulatory standards.
  • Communicates effectively and professionally on e-discharge systems.
  • Other duties as assigned.

  • High school diploma or GED, required. Associates Degree, Medical Assistant Secretary preferred.
  • Word processing/data entry skills and knowledge of the use of basic office equipment required.
  • Knowledge of medical terminology required.
  • Customer service, problem solving, critical thinking, and interpersonal skills required.
  • Two years experience in the medical field, health insurance or home care industry preferred.

Schedule Details: 37.5 hours per week, days, weekend and holiday rotation
Organization: Visiting Nurse Association
Primary Location: Hyannis
Department: VNA-Clinical Administration I/
Employee Classification: Regular-Regular
Shift: Day
Weekend Shifts: Rotating
Holiday Shifts: Rotating
Posting Start Date: Apr 13, 2018
Posting End Date: Ongoing
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