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Secretary/Receptionist - Human Services

Cape Cod Healthcare

Hyannis, MA
  • Administrative / Clerical
  • Healthcare
Cape Cod Healthcare
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Job Details

Cape Cod Healthcare

Department: HS -Outpatient
Schedule: Per-diem
Shift: Day Shift
Hours: 8a-4:30p, rotating days
Job Details:

Cape Cod Healthcare is the leading provider of healthcare services for residents and visitors of Cape Cod.  With more than 450 physicians, 4,700 employees, and 1,100 volunteers, Cape Cod Healthcare operates two-acute care hospitals, the Cape's leading provider of homecare and hospice services (VNA), a skilled nursing and rehabilitation facility (JML Care Center), an assisted living facility (Heritage at Falmouth), the Cape's only local laboratory service (CCHC Laboratory Services) and numerous health programs.  We are currently seeking a dedicated Secretary/Receptionist to join our team at Cape Cod Healthcare.    




Perform support services for clinical staff and medical staff in their efforts to provide daily individual and group patient care.  Guide clients through the system from point of intake through their scheduled appointments/groups.  Act as an information resource to clients, medical staff, and clinical staff as the need arises. 




1.   Provide secretarial/receptionist coverage in an efficient, timely, and professional manner.  Multitask in a busy office environment.  Adhere to

     all standards of confidentiality in regards to patient rights.


     2.   Schedule patient appointments in person or by telephone.  Prepare reports and correspondence; produce schedules and charges from automated systems.


3.  Locate, pull and prepare charts for the following day's schedules. Maintain clinician daily appointment schedule. Assist in location of missing charts and compile new charts.  Open and distribute mail.


4.  Maintain patient records including the retrieval of patient charts to file correspondence, reports, test results, etc.  Pull charts for telephone messages as needed. 



5.  Greet patients, verify insurance and collect co-payments.  Follow policy and procedure regarding reporting any non payment and/or insurance changes. Obtain all required consents.  Secure copies of valid insurance cards.


6.   Answer telephone in a timely manner, direct calls to appropriate persons, and take accurate messages. 


7.  Schedule appointments as requested with other providers, agencies, etc.  Prepare associated forms such as requisitions or referral forms with review of any prep required as necessary.


8.  Copy and/or provide medical records information to outside providers under established guidelines as needed.  Distribute charts to clinician, nurse, or physician for release as needed.


9.  Ensure accurate maintenance of administrative records and work/communicate cooperatively with co-workers, patients, visitors, and personnel both inside and outside the practice.


10.Demonstrate the ability to adjust to unexpected changes to assure that all responsibilities/duties are met during absences or increased patient volumes.


11.Consistently provides service excellence to all patients, family members, visitors, volunteers, and co-workers in a manner that reflects Cape Cod Healthcare's commitment to CARES:  compassion, accountability, respect, excellence and service. 


12.Provide back up for the switchboard, secretaries and/or records specialist as needed.


13. Perform other work related duties as requested or assigned by manager. 


Qualifications: Two years secretarial experience required, preferably in a clinical/medical office setting and/or Associates level education.  Ability to read, write and communicate in English.  Must be computer proficient in Microsoft Office and/or other applicable software programs.  Experience in Medical Office Software preferred.

HR Use Only:

Zip Code: 02601
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