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Cape Cod Healthcare

Hyannis, MA
Job Code:
  • Management
  • Healthcare
  • Customer Service
Cape Cod Healthcare
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Job Details

Working independently with oversight from the Executive Director, Medical Surgical and Hospital Specialty Practices and Director of Practice Operations, the Service Line Director of Neurosciences and Pain will provide oversight, direction and coordination on a system-wide basis to Neurosciences and Pain hospital based physician and outpatient practice groups, including but not limited to the neurosurgery, neurology and pain management to drive development efforts and increase market share. Responsible for operational and financial management, including revenue cycle management, participation in physician employment arrangements and strategic planning. Provides consultative service/support to neurosciences and pain private practice physicians throughout Cape Cod. Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects Medical Affiliates of Cape Cods commitment to CARES: compassion, accountability, respect, excellence and service.
  • Collaborates with physicians, clinical leadership, department management, inpatient, outpatient and ancillary departments to optimize the continuum of care for patients and families who receive care under the Neurosciences and Pain Programs
  • Provides leadership for service line initiatives and programs such as performance improvement, quality, risk management, patient satisfaction, and physician relations
  • Develops and implements strategies to provide the highest level of clinical and patient services while also meeting all regulatory requirements and financial expectations
  • Develops and implements strategies to increase hospital and physician partnerships
  • Leads all aspects of practice and service line operations including daily operations of physician practices, operating and capital budget preparation and oversight; development of staffing plans and hiring, human resource management, establishment of annual site goals, metrics, and performance management systems; development of site management teams; establishment and monitoring of customer service goals and performance; measurement and improvement of provider, patient, and staff satisfaction; and daily problem-solving.
  • Coordinates with leadership in implementing utilization management initiatives, policies, and procedures.
  • Partners with senior leaders in development activities and related efforts to promote service line growth and increase market share
  • Responsible for the development and implementation of operating policies and procedures as directed by the CEO Provides detailed analysis of issues, root causes, financial impact, and reports to senior management relative to Neurosciences and Pain physicians and practices Monitors trends in reimbursement for the service line and clinical programs.
  • Develops and implements operational action plans to ensure financial results.
  • Identifies and evaluates practical options and solutions as well as new products and services
  • Tracks results through appropriate metrics and tools
  • Works with physicians, clinical staff and practice management staff to ensure that practice and system goals and objectives are met
  • Working with necessary hospital and HR staff, provides input and assistance to physician recruitment
  • Works with senior leadership team and physicians across MACC to promote system thinking on major clinical issues
  • Participates and contributes to long range operational and strategic planning as requested
  • Performs other work related duties as assigned or requested

  • A Masters degree in management or a related field or equivalent experience is required.
  • 5-7 years Healthcare experience in a senior management role.
  • Strong analytical/financial skills.
  • Creative, strategic thinker.
  • Demonstrated ability to organize, direct and lead special projects.
  • Ability to analyze the needs of the organization on a short-term and long-term basis.
  • Outstanding communication skills with a demonstrated ability to communicate persuasively, both orally and in writing.
  • Strong, proven ability to drive change across multiple constituents within an organization.

Schedule Details: Full-time 40 Hours per week 8a-4:00p, Monday-Friday, occ. w/e, occ. holiday
Organization: Cape Cod Healthcare, Inc.
Primary Location: Hyannis
Department: HCI-Corporate MACC
Employee Classification: Regular-Regular
Shift: Day
Weekend Shifts: Occasional
Holiday Shifts: Occasional
Posting Start Date: Jan 6, 2018
Posting End Date: Ongoing
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