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Cape Cod Healthcare

Hyannis, MA
Job Code:
  • Customer Service
Cape Cod Healthcare
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Job Details

SWITCHBOARD OPERATOR-171223-50006323-2
Efficiently operates communications systems within department guidelines.
  • Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone.
  • Handles emergency calls in a timely and effective manner in a fast paced environment.
  • Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to fire and security issues, alarms, codes and drills.
  • Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging.
  • Revises on-call schedules for Clinical and Ancillary Departments.
  • Updates communications database.
  • Maintains STAT log, pager log and key log. Issues and receives communication devices when requested.
  • Control lockset keys as required.
  • Performs other work related duties and activities as assigned or requested.

  • Able to read, write and communicate in English.
  • Acute hearing and demonstrable ability to speak English clearly.
  • High School diploma or GED.
  • Basic PC skills.
  • Twelve months experience in a position that receives a minimum of 100 incoming calls per 8 hours day and/or 3 years experience within the past 5 years as a Secretary, Scheduler, Patient Access Representative, Patient Account Representative, Information Desk Receptionist, Booking Clerk, EC Tech (that works triage) or Food Service Clerk.

Schedule Details: Per-diem Per diem hours, rot days, occ w/e, occ hol
Organization: Cape Cod Hospital
Primary Location: Hyannis
Department: CCH-Switchboard
Employee Classification: Regular-Per Diem
Shift: Day/Eve/Night
Weekend Shifts: Occasional
Holiday Shifts: Occasional
Posting Start Date: Jan 10, 2018
Posting End Date: Ongoing
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